TikiTaka Casino - Player's account closure request is ignored.

I do not recommend!.

VIP account, own manager, etc. No response. I deposit money via Bonus, I didn't receive any bonuses, I write via chat or email, they don't care about the customer. I liked it, had no problem with withdrawal, but the contact sucked. Now I'm trying to close the account, in the chat they write that I only write via email, they don't respond. They also don't respond about bonuses. Never again.

Dear IB78,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikiTaka Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did you unsubscribe from the casino's marketing communication?
• What reason did you give to the casino for the closing of your account?
• Could you please advise if the is any remaining balance on your account?
• Could you please explain what the disputed amount of £400 represents in this situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear IB78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.