TikiTaka Casino - Player claims that payment has been delayed.

I requested a withdrawal on 11 annd 12.09.2025 because of limits According to Tikitaka’s own website, withdrawals are processed within 3 business days. This deadline has already passed, yet my withdrawal is still pending.

I have a high balance in my account, but instead of processing my withdrawal as promised, the company keeps telling me that my funds are "safe" while delaying the payout. In email communication they even changed their own terms from 3 business days to "3–5 business days," which is inconsistent with what is published on their website.

This is completely unacceptable. Unless Tikitaka starts releasing my funds immediately, I will have no choice but to escalate this matter and report it to every possible authority and regulator. Other players should be warned about these tactics.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear TikitakaIB,

We kindly request that you upload the necessary documents to complete the verification of your account, enabling us to proceed with your request accordingly.  

We respectfully recommend that you upload the documents in PDF format through the verification tab in your profile.  

Additionally, please ensure that the document has not been edited or modified. Kindly upload the PDF in its original form. Thank you.

We are looking forward for your update.

Kind regards,

TikiTaka team.

Dear Complaints Resolution Center,

Thank you for your reply. However, my situation is not a matter of normal withdrawal delays.

The casino already paid me one withdrawal, but then cancelled two others (£1000 in total) without any explanation. At the same time, before sending me any money, they even attempted to charge my card four times with amounts of around £485 each – a clear fraudulent attempt, for which I have screenshots as proof.

Afterwards, instead of resolving the issue, the casino started to ignore my requests and only demanded documents from me. I will not provide any identity documents, selfies, or card images to a platform that has already tried to take money from my account without authorisation.

I also requested closure of my account (with a balance of around £20,000), but they have ignored this as well.

This is not a case of unfinished KYC or standard waiting time – this is a serious case of fraud and cancelled withdrawals. I am asking Casino Guru to take this into account and intervene accordingly, as this situation is unacceptable.

Best regards,

I had 3 pending withdrawals: 2x £500 and 1x £800. Right after I warned them that I would report their practices everywhere, they tried four times to charge my card with amounts over £400 each (screenshots attached). Only after that, they processed the £800 withdrawal. The other two (£500 each) were simply cancelled.

The next day, instead of paying me the cancelled withdrawals, they suddenly requested documents. How can anyone send sensitive documents to a company that has just tried to steal from them?

I am demanding my £1000 from the cancelled withdrawals. As for the account with a balance of around £21,000, they can keep it – I want it closed. I will not deal with a platform that engages in such predatory and fraudulent practices.

This is unacceptable and must be treated as a crime. I will continue reporting this case wherever possible to warn other players.

On the attached bank screenshot (Monzo), it is clearly visible:

16:55 – declined attempt to take £485.99 from my card, merchant: TARG1 London GBR.

17:10 – incoming payment of £777.16 (withdrawal), merchant: TARG1 London GBR.

There were 4 separate attempts to take the exact same amount of £485.99 from my bank card, all declined because my card is always kept frozen. 

This proves that the same payment provider both attempted to fraudulently charge my card and processed my withdrawal.

Right after that, they unlawfully cancelled the other two pending withdrawals of £500 each.

Only after these events they asked me for documents. I will not send them.

Firstly, because an official investigation is already ongoing.

Secondly, after such fraudulent practices I have a justified fear of identity theft if I were to send you my personal documents.

This casino officially states that it does not accept players from the United Kingdom, yet it allowed me to register, deposit, and play as a UK resident. This proves that the casino operates illegally and against its own declared policies, which further supports my claim that my withdrawals were unlawfully cancelled and my funds mishandled.

This is not the first time the casino has broken its own rules:

In correspondence they claim that they have up to 5 business days to process withdrawals, while their own Terms and Conditions clearly state 3 business days.

In an email they stated that they cannot close an account without verification, yet I have already closed an account in the past with a small balance – the funds were forfeited, and later, at my request, the account was reopened. This proves that it is indeed possible to close an account without verification if they decide so.

I am attaching four screenshots confirming that your casino attempted to charge my bank card without my authorization, before paying out only 1 of 3 pending withdrawals.

At the same time, you deleted the other two withdrawals (£500 + £500) and demanded documents after these actions – not before.

Once again, I emphasize that I will not send a single document to a company that attempted to take almost £2000 from my account without permission.

My final demand is clear:

Release the £1000 that was unlawfully cancelled (two withdrawals of £500 each),

Close my account with the remaining balance of approximately £20,000.

I will not make any claims to the remaining balance. I do not want to have anything further to do with your platform.

This is my final position.

Here is the record of four separate attempts to charge my bank card, all carried out at the same time. I highlight this clearly so that it cannot be claimed that I am providing evidence of only one attempt to fraudulently take my money.

Case Summary – TikiTaka Casino

My account balance was approximately £30,000.

The casino allows 3 withdrawal requests to be pending in the queue at the same time, with only one processed per day.

I therefore requested three withdrawals (£800, £500 and £500). Because my VIP level had dropped, I could no longer request higher amounts, only a maximum of £500 per transaction.

The withdrawal status did not change. When I asked about delays, I was told repeatedly that:

my funds were "safe",

there were many withdrawals pending,

they had changed their payment provider and that was causing delays,

and that my withdrawal was already at the final stage of processing.

Their own Terms & Conditions state withdrawals should be processed within 3 working days, yet they began saying 3–5 days, which contradicts their own rules.

When I insisted and threatened to escalate to regulators, the casino:

made 4 unauthorised attempts to charge my bank card (without my consent),

processed only one withdrawal (£800),

cancelled the other two (£500 + £500),

and afterwards demanded an excessive amount of documents from me.

I then received an email from the casino citing several sections of their Terms & Conditions, claiming I had violated them. I replied to that email, explaining clearly that their arguments were unfounded.

I have reported this situation as fraud to my bank and I also intend to report it to Action Fraud UK.

I am only demanding the amount that was unlawfully cancelled (£1000), and I also request that my account be closed together with the remaining balance (£20,000), with no further claims from me.

I will never send personal documents to a company that has already attempted to illegally charge my bank card.

In one of their emails, after I mentioned that I have an adult son with a brain tumour, I received a shocking response telling me that I should "focus more on my son’s health and my own."

I emphasise that I am not addicted to gambling, and I will never register with an online casino again, because I can no longer have any confidence in who I am really dealing with.

My respons:

Dear TikiTaka,

I have read your response on Trustpilot and I am tired of receiving the same generic, copy-paste replies. You publicly declare that you are licensed by PAGCOR. I now have official confirmation from PAGCOR (see attached) that Tikitaka Casino is neither licensed nor accredited.

This means you are misleading customers and falsely claiming a regulation you do not have. PAGCOR has also confirmed that this matter has been referred for investigation.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Dominika,

Thank you for your message. Unfortunately, I have not received my withdrawal. Two of my withdrawals (£500 each) were cancelled by the casino, and only £800 was processed. In addition, the casino attempted to charge my card several times without my authorization, which I consider very serious. At this moment, my case remains unresolved.

Best regards,

Dear player, identity verification (KYC) is a standard requirement across all online casinos, and without it, we are unfortunately not in a position to assist you further in recovering the cancelled or pending funds. If you wish to resolve the matter, we strongly recommend that you cooperate with the casino and complete the required verification.

Should you change your mind and decide to complete the verification, please let us know and we will gladly continue supporting your case.

Dear Dominika,

Thank you for your message.

I would like to clarify that I cannot complete the KYC verification because the casino has already acted in a fraudulent and unsafe way.

Before paying one of my pending withdrawals (£800), TikiTaka Casino attempted to charge my card four times, for a total of nearly £2,000, without my permission. I have full evidence from my bank.

After these unauthorized attempts, the casino paid £800, then cancelled the other two pending withdrawals (£500 + £500), and only then requested KYC documents.

I have reported this case to my bank, which has opened a fraud investigation, and to PAGCOR, which has confirmed receipt of my formal complaint and launched its own investigation.

During an ongoing fraud investigation, it would be highly irresponsible and unsafe to send my personal documents to a company that has already attempted to steal money from my account.

Therefore, I will absolutely not send any documents to this casino.

I kindly ask Casino Guru to treat this as a fraud case and assist me in recovering my cancelled withdrawals (£1,000 total) and in closing my account permanently.

I am not requesting the remaining balance — only my cancelled withdrawals.

Thank you for your understanding and support.

Best regards,

My account has been closed upon my request, which I confirm.

However, the issue remains unresolved as my pending withdrawals (£500 + £500) have not been paid.

This casino cancelled two approved withdrawals after attempting to charge my bank card multiple times without my consent — actions which are now under investigation.

I also received confirmation from PAGCOR that this casino does not hold any valid license, despite publicly claiming otherwise.

Until the remaining £1000 is paid in full, I will continue to escalate this case and share all evidence with relevant authorities and platforms.

Once the funds are returned, I will mark this issue as resolved — although I strongly condemn the unethical and deceptive practices used by this operator.

Dear player, unfortunately, if you refuse to complete the verification process, we are unable to assist you further with this case. I will therefore have to reject this complaint.

However, if you decide to proceed with the verification, please make sure that you are truly communicating with the official casino and that you are providing your documents directly to them — through their official and secure channels only.

Unfortunately, I cannot send any documents at this stage, as there is an ongoing investigation into the unauthorized attempts to withdraw money from my bank account made by TikiTaka Casino.

I feel like you are not listening, despite the fact that I have already provided clear evidence of this situation.

I fully understand your request and I am also waiting for the final result of the investigation.

Yesterday, I consulted the Cyber Security Police, and I was clearly advised not to send any personal documents under these circumstances.

Therefore, sending documents now is strictly prohibited and would be unsafe.

Dear Support Team,

Thank you for your message. I would like to clarify that my account has already been permanently closed at my request, and I therefore do not have access to the verification tab or any profile features.

At the same time, I must inform you that there is an ongoing investigation regarding several unauthorized withdrawal attempts made from my bank account.

For this reason, I have been formally advised not to send any personal documents or identification data until the investigation is completed and the situation is fully clarified.

Please note that I had three withdrawal requests (£800, £500, £500), out of which only one was processed, while two were cancelled without a clear explanation. I kindly ask for this matter to be reviewed as part of the ongoing case.

I remain fully cooperative and willing to provide any necessary information once the investigation is concluded and I receive confirmation from the authorities that it is safe to do so.

Until then, I kindly ask for your understanding and patience.

Thank you for your time and attention.

Dear player, I just wanted to ask one last time if you’re willing to proceed with the verification process with the casino. Please let us know if you plan to continue or not.

Dear Casino Guru Team, Dominika.

I would like to inform you that I have already sent TikiTaka Casino a selfie with my ID document (driving licence), exactly as they requested.

In response, they asked me to now provide a photo with my passport "to speed up the verification process."

I find this request highly suspicious. My driving licence is a valid and official document confirming both my identity and address.

This is yet another example of how TikiTaka Casino continues to play games with me instead of resolving my withdrawal.

That’s fine — I have time. I am already in contact with a specialist regarding this case, and my next step will be to contact the game providers directly to inform them about the practices of this platform.

Dear Casino Guru Team, Dominika

I have received an email from TikiTaka Casino asking me to send a selfie with my passport or another ID document (not a driving licence).

I sent them a selfie with my driving licence, which is a valid and official document confirming both my identity and address.

Right after that, they sent me another email asking for the same selfie again — but this time with my passport.

I refused. This is a suspicious and completely unacceptable practice.

It’s clear they are stalling, playing games, and collecting as many personal documents as possible instead of processing my withdrawal.

On top of that, this casino already tried to take nearly £2,000 from my bank account without authorisation.

Now they are asking for even more documents — maybe next they’ll ask for my birth certificate.

This behaviour is not only unethical but also potentially criminal.

I’m warning other players and will continue contacting game providers and relevant authorities to expose these practices.

Dear TikiTaka team,

I would like to clarify the full situation regarding my verification process.

First, I was asked to send a selfie with my government ID to your support email, which I did — using my valid UK driving licence.

Afterwards, I received another message asking me to do the same again but this time with my passport and via a special link for "faster verification."

I refused to send my passport because my driving licence is a valid government-issued photo ID in the UK, fully acceptable for verification purposes. (Please check the previous emails your team sent me – they are also attached above in previous message).

Then, I was told again that my driving licence is fine and that I should upload the same selfie via your link — which I did.

Since then, there has been no response or update from your team.

It now feels like you are deliberately prolonging the process.

I am only asking for my rightful withdrawal of £1,000, which was part of my £20,000 balance that you removed from the pending withdrawals without any explanation.

I was a regular player and deposited far more than I have ever managed to withdraw.

I have fully complied with every step of your verification procedure and expect you to complete this process and release my withdrawal without further unnecessary delay.

Thank you.

Kind regards,

Dear player, I have reviewed the terms and conditions of the casino:

5.1 You must provide us with all information that we may request in order to manage your account, verify your identity or the source of the funds deposited to your account. This includes (but is not limited to) properly certified ID, proof of residence, proof of ownership and transaction histories of the payment methods used, including bank or credit/debit card statements etc.

5.2 We may, at our sole and absolute discretion, use any additional procedures and means we may deem fit to verify your identity, age, residence and other circumstances (KYC), both before and after effecting deposits into your account and/or making a withdrawal.

5.5 By accepting these Terms and Conditions, you agree that we are entitled to carry out additional security checks to verify account information and activity in line with applicable regulation and our security and anti-fraud procedures, by carrying out verification via calls / phone, face verification or other such verification as is required to ensure that you are who you say you are.

The casino is entitled to request additional documents or verification steps, including photos or selfies, in order to confirm your identity and ensure that you are the legitimate owner of the account. This is part of standard KYC and anti-fraud procedures, and while I completely understand that this process may feel frustrating or excessive, it is a common requirement in online gambling platforms.

I’m truly sorry that you’ve had to go through such a difficult and stressful situation. However, complying with these verification steps is necessary in order to move forward and recover the funds.

Dear Casino Guru,

Thank you for your explanation regarding the KYC procedures. I completely understand that identity verification is a standard requirement. However, my concern goes far beyond that.

I have already submitted a valid photo ID (driving licence) as requested. Shortly after, the casino asked again for a passport, even though their own terms clearly state that one valid document confirming identity is sufficient.

More importantly, this casino has already attempted to withdraw almost £2,000 from my bank account without authorisation — I attached screenshots as proof. How can a player trust a platform that tries to access their personal bank account in such a way?

In addition, out of three withdrawal requests I made, two were cancelled by the casino without any reason. Only one payment was processed, and that happened after I filed complaints and contacted multiple authorities.

Finally, the casino publicly claims to be licensed by PAGCOR. I contacted PAGCOR directly, and they confirmed in writing that TikiTaka is not and has never been licensed by them. They also informed me that they are taking action, including involving the police, because the casino is falsely using their name and logo.

Given all of the above, I believe that this is not a normal verification delay but a pattern of fraudulent behaviour. I respectfully ask you to take this into serious consideration when reviewing my case.

Thank you for your time and support.

Kind regards,

Dear Casino Guru Team,

Thank you for your previous response. I would like to provide additional and very important details regarding my case, because what has been happening with TikiTaka Casino clearly goes beyond normal verification procedures.

After I won around £25,000 on a single game, my VIP level was immediately downgraded, and my daily withdrawal limit was reduced from £800 to £500. According to their own terms, a player can request up to £500 per day, and I submitted three withdrawal requests on three consecutive days. All three remained pending and were completely ignored.

Only after I started pressing for answers and filed complaints (including on Trustpilot and here with Casino Guru) did they finally process one payment of £800. But just before that payment, they attempted to withdraw nearly £2,000 from my personal bank account without my authorisation. I provided screenshots proving this, and the case is already being investigated by the authorities.

Since then, the casino’s communication has been extremely inconsistent. Every day I received different excuses — delays with their "providers," long "withdrawal queues," or reassurances that "my funds are safe." They only seem to reply when I post a new public comment on Casino Guru or Trustpilot.

Moreover, I was already contacted by their team via phone verification. I spoke directly with a manager named Kiki, who confirmed my details. This shows that the identity verification process was already completed, yet they keep requesting more documents, including a passport, even though their own terms clearly state that one valid ID is sufficient.

I also contacted PAGCOR, because TikiTaka claims to be licensed by them. PAGCOR officially confirmed in writing that TikiTaka is not and has never been licensed by them. They also informed me that they are investigating the matter further, including contacting law enforcement, since the casino is falsely using their name and logo.

Taking all of this into account — unauthorised withdrawal attempts, false licensing claims, ignoring withdrawal requests, and repeated stalling tactics — I no longer believe this is a legitimate gambling platform. I intend to report this matter to the police in the UK, as I have already tried to resolve it amicably without success.

I am determined to pursue this case until my remaining funds are recovered. Please take these facts into serious consideration when reviewing my complaint.

Thank you for your support and understanding.

Kind regards,

I would like to clarify once again why I am fighting for this £1,000 — because the casino has never mentioned any verification requirements in their communication.

Instead, they repeatedly gave me false explanations, claiming there were "issues with providers," "too many withdrawals in the queue," or that my payment was "at the final stage." At no point did they inform me that I needed to complete any additional KYC verification.

I only asked about verification much later, after my complaint was already submitted to you.

Then, without any notice or explanation, they cancelled two pending withdrawal requests of £500 each — both visible in the system for several days — and only one withdrawal of £800 was eventually processed. This happened just moments after the casino attempted multiple unauthorised transactions on my card for nearly £2,000.

I am still waiting for the remaining £1,000 to be paid. If it is not processed by tomorrow, I will take further action.

I will report this case to the UK police, Mastercard, and also to the game providers used by TikiTaka, sending them all screenshots and evidence of these actions. I will also contact Trustpilot and other review platforms, so that they are aware of what is happening and can decide if they want their brands associated with such a platform.

Thank you for your continued attention to this matter.

Dear TikitakaIB,

Thank you so much for your prompt response.

We sincerely apologies for your experience. 

We would like to confirm we have received your uploaded selfie. We have already forwarded the request to the relevant department. Therefore, we believe we should be able to provide you with an update in this same thread at the earliest opportunity. Thank you so much!

Your patience, understanding and co-operation with us are sincerely appreciated!

Kind regards,

TikiTaka team.

After a long and stressful process, I finally received my £1,000 withdrawal from TikiTaka Casino.

It took a lot of emails, patience, and reporting their behaviour, but they eventually released the payment.

My account balance was much higher (£20,000), and they never paid the full amount — but at least this partial refund shows that standing up for yourself works.

I hope my case helps others who are still waiting — don’t give up, keep proof, and stay firm.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear TikitakaIB,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika