TikiTaka Casino - Player claims that payment has been delayed.

Hello. I’m experiencing a serious issue with the website TikiTaka9.com. On April 26, 2025, I submitted a withdrawal request for 4000 PLN (two transactions of 2000 PLN each). More than 10 days have passed, and the funds have still not been transferred.

The customer support replies the same thing every day — "the request is being processed," "verification is ongoing," "please wait for an email" — but they never provide any clear timeframe. I have submitted all required verification documents, and there have been no further requests from their side.

Currently, my account is blocked from making new withdrawals, the requested amount is frozen, and the casino is clearly delaying the process without any proper justification.

I kindly ask for your assistance in resolving this matter. I am ready to provide screenshots and full chat transcripts with the support team.

Dear lvbstb,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear lvbstb,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear lvbstb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.