The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The Complaints Team confirmed that the full amount had now been credited to the player. The issue was resolved, and the complaint was marked as 'resolved' in the system.
TikiTaka Casino - Player claims that payment has been delayed.
Resolved
Our verdict
Case closed
Amount: €1,500
TikiTaka Casino
Safety Index:Above averageCase summary
Discussion
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12 months ago
Translation
Good morning,
I have submitted 3 withdrawal requests.
and 3 are in the amount of 500E, 2 of them I requested to be credited to the mastercard and one to a bank account.
The status of the requests is currently being processed.
I have made several communications on live chat and I am asked to be patient and that they have forwarded it further and that it will be resolved.
I have not received any response to the email I have sent to support.
I'm reading reviews that say it's a scam.
Do you know if there is any way I can handle this issue?
Automatic translation:
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12 months ago
Dear Geo23,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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11 months ago
Dear Geo23,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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11 months ago
Dear Geo23,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
TranslationThe full amount has been credited.
Average withdrawal completion time 10 days
Automatic translation:
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11 months ago
Dear Geo23,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
