The player from Hungary claimed that the casino was not adhering to their terms and conditions regarding withdrawal processing time, only allowing him to withdraw a maximum of 500€ per day. He had 2500€ pending withdrawals and was frustrated by the lack of transparency in tracking his VIP progress, which made him feel that the payout process was ineffective and potentially misleading. The player requested the cancellation of the complaint after the casino began processing his withdrawals, although he noted that the daily limit remained at 500€. The complaint was closed based on his explicit request.
TheSlotz Casino - Player's withdrawals are delayed and confusion surrounds limits.
Closed
Our verdict
Other
Amount: €25,000
TheSlotz Casino
Safety Index:Fresh casinoCase summary
Discussion
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7 months ago
Hi!
please help me, the casino denies their terms and conditions, which sais, they have to review and complete the withdrawals in 24 hours every day. The maximum withdrawal is not 2500€/day as you mentioned, only 500€/day. In 2 weaks they only paid me 4*500€ i still have 2500€ pending withdrawals, the last they paid was 2 days ago. In my account now i have 25.000€. Plus the 2500€ pending withdrawals. They dont increase my limits, as they said, i have to play more to get bigger vip level, but when i asked how can i follow up the progress, they said its cannot be checked. Even they dont know it…. So its very shady. They dont want to pay me out, and with this progress the full payout would take like 6 months…
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7 months ago
Dear Gabt89,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TheSlotz Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please share screenshots documenting your previous withdrawals from the casino?
- Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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7 months ago
Hi! I would like to cancel my complaint, as the casino started to push my withdrawals, and accept 1 transaction/weekdays. You should still update the daily withdrawal limit 1000/day. But they only process 500/day, the remaining will stay in pending status here. Thank you for sour help! I get in touch if i have another problem.
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7 months ago
We’ve closed this complaint as per the player’s explicit request.
Dear Gabt89,
If the casino won't follow the withdrawal limits set in its terms and conditions going forward, don't hesitate to contact us again, and we'll reopen the complaint and try to assist you further.
Also, please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.
