TheSlotz Casino - Player's account has been closed and funds confiscated.

Hi,

My account is blocked and also they wiped all my money, over 4200€.

First of all they cannot verify my identity by their own wizard tool (I have used this kind of wizard many times and all times this is succeed in). I tried verify my account 16.3. I got rejected from wizard and then I asked from casino help to try for example verifcation again via wizard but the status remains rejected and they did not answered anything. I suggest to send ID things via email too but I got only answer that I have to wait.

Finally today I got answer that my account has blocked for duplicate account reason or some other reason:

"2.6. By creating an account, you agree to provide only reliable information about yourself, such as your name and other personal information. You also agree not to create duplicate accounts; each

user is only permitted to create one. The account cannot be duplicated using any other person, family, address (postal or IP), or email address associated with the device. Accounts other than the primary account are considered duplicates."

I have no duplicate accounts. And I havent ever play for cheating or prohibited style. I have played casino games over 10 years and I think I have good reputation.

I think that this Casino scared when they saw that I won about 3000€ last night and make this kind of decision finally.

Please help me. I will provide all conversation with the casino when you asked.

I attached some screenshot that proves that I have account there, this rejected account verification status from wizard and that latest big win and the balance (which they removed me)

Regards

[Redacted]

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila