Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did you accumulate your winnings with or without an active bonus?
- Could you please clarify what you mean when you say your information and money have disappeared? Can you still access your account, and what balance is currently displayed?
- Has the casino provided any explanation regarding the missing balance/account information apart from the previously mentioned technical payment issue?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did you accumulate your winnings with or without an active bonus?
- Could you please clarify what you mean when you say your information and money have disappeared? Can you still access your account, and what balance is currently displayed?
- Has the casino provided any explanation regarding the missing balance/account information apart from the previously mentioned technical payment issue?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila