The Pokies Casino - The player's account got closed.

Finally had a win that paid well

Withdraw 7500 and had a standing balance of 450+

I check the next day to see if my withdrawal was processed. To find my account banned

Accidentally logged out so lost connection to that account. I then made a account to contact support and I was shut off and banned again

Hello Thechompa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with The Pokies Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they specify the reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

My account was verified yes many months in use

It was blocked on the 1-5-23

My winnings past the bonus stage by several thousand

My account was blocked because I used my joint account to deposit

But only blocked after I made the withdrawal.

I spoke to the casino yesterday via another account and once they figured who I was they again blocked that and said basically good luck 🤞

Hello Thechompa,

Can you please advise if you are an owner of the joint account or you can just dispose with the balance on it?

Dear Thechompa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

The complaint was reopened based on the player's request. Can you please advise if there's been any update in your case since your last post here?

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

The complaint was reopened based on the player's request. Dear Thechompa, can you please advise if you did receive an e-mail notification this time?

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.