The Pokies Casino - Player's game is not loading properly.

There has to be credit still linked to the slot I was playing as I was halfway through the free games feature with over $150 that i was up to, but my phone had an incoming call that I answered and I was busy for an hour or so before trying to reload the game and continue the feature. But since then, I haven't been able to get past the loading screen.....Ive done everything necessary to fix the issue but still won't load. The only thing it could be is on YOUR end of things. You need to fix or update the link for the game because it's not a Play'N'Go maintenance or technical issue as I intentionally tried to open the SAME game on other sites such as, https://royalreels18.com/ and it opened perfectly normal... Can you please check my bet history to approximately around Thurs 12pm - 2pm. I have attached the screenshot with arrows pointed at the game. Thanks

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, the result of the game should be completed on the side of the provider regardless of any technical difficulties on your side. If two different results exist, the correct one is the one on the casino server.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is the game history not available to you to confirm the result?
• Have you already requested a game history from the time of the incident from casino support? What response have you received?
• Has this bet and its result been recorded in your game history?
• Have you tried to open the game using a different device, such as a personal computer, a different phone, etc., while logged in to your account? With what result?
• Share evidence that supports your complaint as screenshots here, or submit the information to my email at [email protected]

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Reecebudd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru