The Pokies Casino - Player's deposit issue is delayed.

i made a deposit they told me it failed and it would go back in my acount within in 24 hours told me that everyday for five days supplied them with bank statments and deposit slip now there telling me no idea when it will be sorted even after they told me they have deposit and also can see it never got put in my account

Dear craig0000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

the casino have already told me they got the deposit and they can see it hasnt gone in my acopunt they where te;;[ng me it was a failed transaction at 1st and it would bounce back in my account in 24 hours got told that every day for a week so i gtot onto my bank after the casino denied thaey had the transaction pending said it was my bank and the bank showed it wasnt bank it was the casino and the bank said if its a failed transaction alls they have to do was cancel it and would go back in my account so asked them for days please cancel the transaction since it failed they straight refused to do it and took the money out of my account

Dear craig0000,

Did you forward the casino an official payment receipt of your deposit?

Additionally, please forward the communication between you and the casino related to this case to [email protected] for further review.

Looking forward to hearing from you.

Regards,

Nick

Dear craig0000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

They have fixed up the 150 but now done it on 50 dollar and a 40 dollar deposit

Dear craig0000,

As stated in my first post, uncredited deposits may take up to a month to be credited by the casino.

If you are continuously experiencing the same issue, I would advise not to deposit anymore and chose a different casino instead.

Let us know once the money will be credited or in case of any updates.

Regards,

Nick

Dear craig0000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru