The player from Australia faces issues with a pending withdrawal and account blockage after submitting KYC information. Following a new deposit, the entire account is blocked, and the deposited funds along with the withdrawal are seized.
The Pokies Casino - Player’s account is closed, and funds are confiscated.
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Current status
Waiting for Casino Guru to reply
4d 13h 24m 3s
The Pokies Casino
Safety Index:LowCase summary
Discussion
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4 days ago
Had withdrawal pending requested more info kyc not my first withdrawal either submitted as requested was told all was fine withdrawal was processing so deposited again to have my whole acc blocked and the just deposited money n withdrawal seized
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3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 days ago
Dear Kkc85,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Have you lost access to your account directly after submitting the documents for the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
