The Pokies Casino - Player's account has been closed.

My account has been permanently restricted for no reason and i want it un restricted . can you please help?

Dear kieranjalongmuir,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. If the casino doesn't withhold any balance we might not be able to assist.

Please let me know if there is any additional information that I have overlooked, otherwise, I'll be forced to reject the complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Tomas

How do i contact them to ask them why? and if they can please review and consider unrestricting my account? Thankyou

Dear kieranjalongmuir,

We contact online casinos only in cases where the balance is withheld or confiscated. If the casino only blocked your account without any active balance we won't be able to help you.

Kindly let me know whether the casino withheld any balance or confiscated any winnings, otherwise the complaint will be closed.

I had at least 3000 in my balance from memory

Thanks for the clarification.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear kieranjalongmuir,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.