The Pokies Casino - Player's account has been closed without payout.

Thepokies.net allege that my bank account details were used for another account in June 2023! I have made 100’s of transactions since then and suddenly last night they permanently closed my account without paying out 560 which I had withdrawn. They just keep saying the system did it! This is outrageous.

Dear Nothappy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with The Pokies Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long you were a casino player and when exactly your account was blocked? 
• Could you please explain if you used the same bank account for deposits during the time you were a player on this website?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please send me your interaction with casino support related to the issue? My email is [email protected]

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Nothappy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.