The Clubhouse Casino - Player’s withdrawal is delayed.

Hello,

I am writing to file a complaint regarding a withdrawal issue with TheClubhousecasino.

I requested a withdrawal of €170,000, but so far, only €4,000 have been paid out. The remaining amount has been unjustly delayed without any valid explanation.

Additionally, my KYC documents have been repeatedly rejected without clear reasons, even though they are official and valid. I have provided all requested documents, but they continue to claim that they are insufficient.

While I have all the relevant screenshots and evidence to support my claim, I am not including them at this moment.

I kindly request your assistance in mediating this issue and ensuring that the casino fulfills its obligations.

Thank you for your support.

Kind regards,

Sam A.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Did you accumulate your winnings with or without a bonus?
• Which of your KYC documents have been rejected by the casino during verification?
• When was the last time you submitted any identity documents to the casino?
• Are there any pending withdrawal requests in your casino account? If so, please specify the date you submitted your most recent withdrawal request.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Sammy23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.