TGP Casino - Player's withdrawal has been delayed.

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with TGP Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Did you request your withdrawal on 28th August? Does it have a "pending" status?
• Have you made any successful withdrawals before using the same payment method?  
• Can you confirm if your account is fully verified? If yes, when did you complete the verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

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Just responding to your message, Yes I requested my withdraw on the 28th, and yes the same payment always, yes my account is verified.. I emailed you aswell because I couldn’t work out how to reply lol

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

It won’t let me get into any older messages from weeks ago, but some other messages are exactly like these ones, with no reply’s

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Attila ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Razyzorbigdong,

 

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

 

I would like to request the presence of a representative from the casino in this conversation.

 

Dear TGP Casino,

 

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

 

Thank you in advance.

 

Respectfully,

Attila G.

 

Huh???

[email protected] have you messaged them or heard any feedback yet?? Any luck

These withdraws are from bit over a week it won’t let me download my older messages since the app won’t let me use it since they froze it.. the chat is from this morning.. same thing no response…

Dear Razyzorbigdong,

Unfortunately, we haven’t received a response from the casino so far.

Best regards,

Attila G.

Oh ok… soooo? Nothing else you can do? Ya can’t close there site or help me with my withdraw…?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Wow, this seems like a really useless attempt to get my money.. what do I rate this site @casino.guru ? Ya have 1000’s of stafff an ya’s can’t even help more then @TGPCasino !! [email protected]

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Attila Gorkij