Tez888 Casino - Player’s account has been closed without reason.

I created an account at tez888 casino, I deposited Rs 50000. I lost all my money. After that I deposited Rs 20000 and also lost it. Then I deposited Rs 90000. And I won 328000 INR, After that my withdrawal was stopped and documents were asked for account verification. I sent main ID proof, Bank statement, and selfie video, after that my account was disabled without any reason.

I spoke to customer support and they told me that your account has been disabled because you have violated our internal policy. But I did not do any violation, I asked him for proof of violation but he did not give any answer.

I talked to customer support and they said to email the security department to reactivate the account, I sent an email but no reply came.

I did not do any policy volition. tez888 casino is lying,

please help me

Dear theprince0157,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issues you’ve encountered with your account and the withdrawal process. To better understand your situation and assist you effectively, could you please provide additional details about the following?

Account Details:

• When did you register your account with Tez888 Casino?
• Was your account verification fully completed before your account was disabled?

Gameplay Information:

• Could you specify which games you were playing when you won the ₹328,000 (e.g., live casino games, slots, or sports betting)?
• Were any bonuses or promotional offers active while you accumulated these winnings? If so, could you share details of the bonus and its terms?

Casino Communication:

• Have you received any formal notice or email from the casino explaining the specific policy you allegedly violated?
• Could you forward any emails or chat transcripts, including your communications with customer support and the security department, to [email protected]?

Your cooperation is crucial for us to proceed with your case. Without detailed information and supporting documents, it will be difficult for us to mediate effectively with the casino on your behalf.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

I had registered tez888 account 9 months ago but my first deposit was on 29/11/2024. The casino asked me for documents for verification and a day later disabled my account, without changing my account verification status. I used to play games in casinos and sports. I got 20000 INR deposit bonus but I played the game with real cash. I did not receive any formal notice or email from the casino

Thank you very much, theprince0157, for providing all the necessary information. I will now transfer your complaint to my colleague, Branislav ([email protected]), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello, theprince0157,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Tez888 Casino team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked/disabled? Have his winnings been confiscated?

What is he supposed to do to complete the KYC and/or withdraw his winnings?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address ([email protected]).

Thank you.

I talked on chat and they asked me to email [email protected] for account reactivation. Account reactivation process is completed within 48 hours. I emailed on 26 December but my account has not been reactivated yet.

Alright, thank you for the additional information, theprince0157. Let's wait for the casino's response and clarification.

Thank you for your patience and understanding.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Tez888 is a fraud casino.

They didn’t give me reply on email

i you won they don’t want give your money 🥲

Dear theprince0157,

Just letting you know that I also tried to contact the casino manually, outside the thread, using other available contacts besides the casino representative account responsible for replying to the threads, and I am currently waiting for their response.

Therefore, I am extending the timer by a few more days (until Friday) to provide the relevant contacts with some time to comment on the matter.

However, if I do not receive any relevant information or details from the mentioned contacts until the current timer expires, the complaint will be closed in accordance with the information stated in my previous post.

Once I have anything relevant, I will inform you about it here.

Thank you for your patience and understanding.

After a comprehensive review of your account activity, our system flagged multiple irregularities that are in violation of our internal policies and fair play guidelines. These include:

Betting Patterns:

Your account showed consistent use of multiple parlays with odds ranging predominantly between 1.01 and 1.05. This strategy was flagged as exploitative and contrary to the intended purpose of parlay betting, which is designed to increase both risk and reward.

High Late Bet Count and Rejections:

Our system recorded a late bet count combined with a rejection rate of 83%. These patterns indicate potential attempts to exploit system timing or other vulnerabilities, which is strictly prohibited by our fair play policies.

Warnings Ignored:

Despite prior warnings and restrictions, including a reduction in wager limits, the flagged betting behavior persisted. This demonstrated a continued disregard for the policies clearly outlined in our Terms and Conditions.

These activities collectively raised significant red flags in our monitoring system. As a result, and in accordance with our commitment to maintaining a fair and secure gaming environment for all players, we were compelled to restrict your account.

The main bet available on your site is now open. I played whatever event I felt, no matter the odds. There has been no violation. I placed all my bets fairly. I have not done any violation, It is my choice to place a bet on any odd. If any event on your site is at 1.02 odds, then what is the violence in placing a bet on us? If betting at 1.01 to 1.05 would result in violation, then why would you bet on events at 1.01 to 1.05. I played fair and did not violate any policy. Which odds to bet on? This is the player's choice.

I deposited Rs 50000. I lost all my money. After that I deposited Rs 20000 and also lost it.

There was no violation when I lost, but there was violation when I won.

Please give my Deposit And winning amount

Thank you both for your replies.

Dear theprince0157,

As you might know, our forum deals with complaints about online casinos only. I understand it must be difficult for you, but we do not have enough insight to take on this kind of issue, and after gathering all the necessary information, it is clear that the allegations relate to sports betting play. Therefore, I am forced to close your complaint as 'rejected'.

I recommend you submit your complaint to one of the websites that deal with sports betting-related complaints.

If it is convenient for you or you need help, we can continue our communication through e-mail ([email protected]).

Thank you very much for your understanding, and sincerely wish you good luck in resolving your issue.

Thank you, Tez888 Casino Team, for your cooperation and help!

Best regards,

Branislav, Casino.Guru