The player from Czech Republic deposited 500 but was informed that the deposit was never processed, leading to the voiding of his bets. He successfully withdrew 1457, but now faces issues due to the deposit confusion.
TenoBet Casino - Player's withdrawal was voided due to a deposit issue.
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yesterday
Deposited 500,
deposit successful. Played the money up and withdrew 1457. They said deposit was never taken so void bets.
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15 hours ago
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15 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- From the screenshot you uploaded with your complaint, it seems that you made two deposits on 16 May in short succession, with the second one eventually declined. Could you please clarify whether your balance after the deposits was 1,000 CZK or only 500 CZK?
- Can you see both transactions in your banking app as successfully completed?
- Did you accumulate your winnings using the first successful deposit or the second declined deposit?
- What types of games did you play at this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
