The player from the United Kingdom had his account blocked at Tenobet Casino, where he had a pending withdrawal request of 1,000 euros. After expressing frustration over delays in processing his withdrawal, the casino blocked him without explanation, leaving his winnings unreleased. The player was contacted by the Complaints Team, who requested additional information to clarify the situation and offer assistance. However, due to the player's lack of response to inquiries and reminders, the complaint was closed without resolution. The player retained the option to reopen the complaint by resuming communication with the Complaints Team.
TenoBet Casino - Player's account is closed with pending winnings.
Closed
Our verdict
Player stopped responding
Amount: €1,000
TenoBet Casino
Safety Index 3.0 Very lowCase summary
Discussion
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1 month ago
The tenobet casino blocked my online account where i had 1000 euro withdrawal request made but they kept makimg excuses over excuses. Then one day on the web chat i told one of the suppprt team that i will not tolerate this excuses upon excuses for my money withdrawal that is on pending status.
i told them i will try and use use everyway possible to expose there fraud and fake terms and condition then they blocked me without any reason and my winnings were not given and still there with them. I didnot use any bonus or any free play or free bet at all. These people are fraud as they organize the app in high standards with web chat and suppport avilable asap but when it comes to paying out true colours of fraud starts immideately
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino for the verification of your account?
- What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
- Did you receive any email from the casino after your account was blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
Dear Pezz,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
