TenoBet Casino - Player’s account has been closed and blacklisted.

I deposited money into tenobet over the course of last few months I have then built up 20,000 euros when I have tried to withdraw they have then blacklisted me blocked my account, blocked my ip address on my phone now I have to use a different phone as it won’t let me put there casino link into the link above ^^^ I just want my money this is causing my severe mental health problems and surely they can’t just do this to me, here’s some photos attached of them claiming my funds are safe, can you please help me to try get my funds 🙏🏻

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

And fishing frenzy, my account was fully verified, I didn’t have any bonuses active, I have screen shots live chat telling me my funds are 100% safe and I will receive them, this was winnings I had built up over the course of a week, 36 hours withdrawal review had passed, I went onto live chat and asked where my funds where, to which I got a reply saying I’m threatening tenobet, to which I don’t no how this is a threat I just wanted my money, I then received a email saying this

Dear Sam,

I hope this message finds you well.

Following a thorough review of your account, we regret to inform you that we are no longer able to offer our services to you due to a breach of our Terms and Conditions.

We understand that this may be disappointing, and we sincerely apologize for any inconvenience caused. Please note that acceptance of our Terms and Conditions is a mandatory part of the registration process, and all users are expected to be familiar with them.

As part of this process, we have issued a full refund of your deposits totaling €2009. These funds have been returned to the original payment method, and you can expect them to appear within 14 working days.

Additionally, your account has been permanently closed. Any associated contact information and payment methods have been blacklisted to prevent future activity and ensure compliance with our policies.

Thank you for your understanding. We wish you all the best moving forward.

Kind regards,

Blair

How long will this take you resolve? Regards Sam