The player from the United Kingdom self-excluded from Tea Spins and its sister sites due to gambling addiction but was able to reopen his account and continue playing. He has since managed to close his accounts again and requests a refund of his deposits, emphasizing that responsible gambling should be prioritized.
Tea Spins Casino - Player's account was reopened despite self-exclusion issues.
Opened
Current status
Waiting for player to reply
6d 22h 48m 12s
Tea Spins Casino
Safety Index:Very lowCase summary
Discussion
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19 hours ago
Allowed to reopen account when self-excluded due to gambling addiction.
I self-excluded from tea spins and all its sister sites. But I was able to open the account and deposit and play even though they new about the gambling problems. Getting the accounts closed is very difficult but I have managed it for now. I think it's only fair that under there responsible gambling policy the deposits be refunded as responsible gambling should be taken seriously.
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1 hour ago
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1 hour ago
Dear mrgazzaxxx,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling policy and I found this:
In some cases, it may be hard to find the middle ground between how much you want to play and how much you actually can play. If this is your situation, you have the possibility of excluding yourself from playing at our casino. You can activate this option by contacting our Support Service via Live Chat. In the case where a friend or family member is in this situation, you can also contact our Support Service Team and ask for help. Our Support Service Team is ready to help you every day 24/7.
- Have you clearly informed the casino about your gambling problem? Could you forward me the account closure requests that you sent to the casino? My email address is petra.h@casino.guru.
- Can you confirm the date you self-excluded from Tea Spins and its sister sites and when you noticed the account was reopened again?
Thank you very much in advance.
Best regards,
Petra
