Tea Spins Casino - Player’s account closure request is delayed.

Teaspins not taking responsible gambling seriously.

Tried to close account . Tried setting deposit limits . No joy.

As a person with gambling issues this casino is bad.

Live chat useless . All requests have to go through management. All they say is be patient.

Dear mrgazza,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player. 

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is [email protected].

Thank you very much in advance.

Best regards,

Katarina

Hi

I have forwarded you the emails sent and received from tea spins.

Reason for closing account is gambling problems.

Kind regards

Gary

Dear mrgazza,

thank you for your message and email.

• Do you currently have any funds on your player's account, please?
• Have you made any deposits since the day you asked to self exclude?
• Is your account still open and accessible?

Looking forward to your reply,

Katarina

Hi Katrina

No money in. account

Yes stupidly I have deposited since asking to be excluded.

Yes account is still open and functional.

Hi

Can I close this complaint please . All sorted now

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.