The player from Austria had faced difficulty with Talismania Casino, having submitted three withdrawal requests totaling €6,180 since March 23, 2026. Although one withdrawal had been processed, the remaining requests were pending, and the staff consistently provided unclear responses about the delays, leading to frustration. The issue was resolved after the player confirmed that subsequent payouts were then being processed faster, and the problem with the payout was considered solved. The complaint was closed as a result.
Talismania Casino - Player's withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: €6,180
Talismania Casino
Safety Index:HighCase summary
Discussion
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1 month ago
Translation
I lost over €4,500 at Talismania Casino, and when I won €6,180, they won't pay me back! I've had three withdrawal requests since March 23, 2026. Every day I message the staff, and each one tells me it will be confirmed tomorrow. For a week now, it's been the usual 3 to 5 business days, but it's been more than 8 days. They're still not confirming anything. One withdrawal has already been processed and the money received. Three withdrawal requests have been pending since March 23, 2026.
Every employee says something different; they give no reason for the delay. I hope you can help me!
Best regards
Mohammad ****
Edited by a Casino Guru admin
Automatic translation:
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear ramziarafat,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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1 month ago
TranslationThank you so much! A withdrawal was completed today! I mean, if I have to wait 14 days for every withdrawal, and I'm only allowed to withdraw €500 per day with a maximum of €1500, that means I'll have to wait longer than four months for the €6000. That's a bit frustrating, so thank you anyway for your efforts. I was worried that the staff weren't trustworthy, but thank goodness they were right this time and have already completed a withdrawal. I was afraid it wasn't a reputable casino, but thanks to you, I'm relieved now. It's so highly rated on your site, and I'm happy to wait until I'm sure they'll pay out this money!
Thank you so much for your efforts.
Best regards
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1 month ago
Thanks for the update.
Please let me know whether your subsequent payouts are being paid out according to your expectations and whether our intervention with the remaining amount is necessary.
You can choose to close the complaint as resolved if you believe the issue has been resolved.
Looking forward to your reply.
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1 month ago
TranslationDear Mr. Thomas!
It's gotten much better and they're paying me faster now!
It worked, thank you so much!
My problem with the payout has been solved 🙏
Best regards
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1 month ago
Hello ramziarafat,
We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Best regards, Casino Guru
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3 weeks ago
Dear ramziarafat,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
