The player from Austria has faced difficulty with Talismania Casino, having submitted three withdrawal requests totaling €6,180 since March 23, 2026. Although one withdrawal has been processed, the remaining requests are pending, and the staff consistently provides unclear responses about the delays, leading to frustration.
Talismania Casino - Player's withdrawals are delayed.
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Talismania Casino
Safety Index:HighCase summary
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1 week ago
Translation
I lost over €4,500 at Talismania Casino, and when I won €6,180, they won't pay me back! I've had three withdrawal requests since March 23, 2026. Every day I message the staff, and each one tells me it will be confirmed tomorrow. For a week now, it's been the usual 3 to 5 business days, but it's been more than 8 days. They're still not confirming anything. One withdrawal has already been processed and the money received. Three withdrawal requests have been pending since March 23, 2026.
Every employee says something different; they give no reason for the delay. I hope you can help me!
Best regards
Mohammad ****
Edited by a Casino Guru admin
Automatic translation:
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1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 week ago
Dear ramziarafat,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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1 week ago
TranslationThank you so much! A withdrawal was completed today! I mean, if I have to wait 14 days for every withdrawal, and I'm only allowed to withdraw €500 per day with a maximum of €1500, that means I'll have to wait longer than four months for the €6000. That's a bit frustrating, so thank you anyway for your efforts. I was worried that the staff weren't trustworthy, but thank goodness they were right this time and have already completed a withdrawal. I was afraid it wasn't a reputable casino, but thanks to you, I'm relieved now. It's so highly rated on your site, and I'm happy to wait until I'm sure they'll pay out this money!
Thank you so much for your efforts.
Best regards
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59 minutes ago
Thanks for the update.
Please let me know whether your subsequent payouts are being paid out according to your expectations and whether our intervention with the remaining amount is necessary.
You can choose to close the complaint as resolved if you believe the issue has been resolved.
Looking forward to your reply.
