Talismania Casino - Player’s funds are confiscated.

I had 926 euros in initial capital and suddenly they disappeared from my account....I didn't touch the 50 euros I had as a bonus....After contacting them they said they put them in my account but they never went in...this company steals from its customers

Dear teoflab,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation:

• Could you please specify what type of bonus you played with? Was it a deposit bonus or a free bonus? Kindly send me a screenshot or a link to the bonus you activated and played with.
• Did your balance of €926 disappear from your account after you finished wagering the bonus, or after submitting a withdrawal request?
• Have you made any successful withdrawals from this casino before?
• Have you completed the full KYC verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I didn't activate any bonus, I played with the money I deposited...I hadn't touched the bonus at all...when I sent an email I got a reply that the 926 euros were credited back to the account but that never happened.

I see that the company Talismania has no answer even though I submitted evidence...the silence of the lambs!

Beware of this company...I would suggest you don't play, you will lose your money...you won't get justice.

Have you received any other emails from the casino, apart from the screenshot you sent here? If so, kindly forward me all the communication that could be relevant to the investigation of your case at veronika.f@casino.guru. Thank you for your cooperation.

Dear teoflab,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Only this comment in the email makes sense...it says that they were unable to deposit all the money except for the initial 50 euro bonus which I had not activated...I sent you the above photo that they supposedly deposited the 926 euro but this money was never credited to my account.

Keep in mind I didn't cancel any bonuses....would I have 926 euros and would I cancel them? Scammers!!!!!

From the screenshot you sent me, it seems that you cancelled a bonus before you finished wagering it. Please send me a screenshot of the bonus history in your casino account.

Dear teoflab,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I didn't cancel any bonuses...and I'm asking you, if you had money in a company, would you cancel it? Would you give the company your money as a gift? If you did, I did it to them, and I canceled my money.

Can you solve the issue or are we wasting time talking here without meaning?

Please send me a screenshot of the bonus history in your casino account so that we can check if the bonus was cancelled. Thank you for your cooperation.

Dear teoflab,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.