Talismania Casino - Player’s account verification is delayed.

Hello i playing with talismania and they asked for kyc

Id card, face and face next to id and their website

I sent it all, they accepted my id, but its been 8 days and they still didnt accepted or did nothing with my face next to id and website (in their website its says it can take maximumof 24 hours), they dont give me any reason and explanation why they dont verify my account, i need help with this, thank you very much!

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Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila