The player from Greece faced significant delays with the casino's pick-up process, receiving excuses that continuously changed the original timeline of three days. The Complaints Team attempted to assist by requesting additional information regarding the withdrawal request and extending the response time by seven days. However, the player did not respond to these inquiries, which led to the rejection of the complaint due to insufficient information for further investigation.
Talismania Casino - Player is experiencing delayed pick-up.
Closed
Our verdict
Player stopped responding
Amount: €350
Talismania Casino
Safety Index:HighCase summary
Discussion
Public
Public
10 months ago
Translation
They have been late with the pick-up and they keep giving me excuses when I contact them, they keep changing it from what should have been 3 days to now giving excuses for unacceptable delays.
Automatic translation:
Public
Public
10 months ago
Dear chrispapagri3,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
