TaikaWin Casino - Player’s withdrawal is repeatedly delayed.

This casino does not pay withdrawals, 17 hours ago there was an email conversation with ASPA, where they told me to cancel the withdrawal and do it again (in this case a 5000e withdrawal made on 30.01.2026), however, another day passed and there was no response other than that the matter had been transferred to the relevant department according to ASPA. Now the chat is closed again and the customer service does not seem to be at all. On 09.02.2026 I filed a complaint with the license issuer and sent an email to Taikawin, who sped things up so much that they actually told me to cancel my withdrawal request. I really cannot recommend this casino to anyone. I have sent 10 emails so far and have tried to contact them in chat countless times, 3 times they have answered in chat, and 2 emails have been returned. They only apologize for the delay and thank you for your cooperation. This kind of site shouldn't be available anymore when you look at those reviews from last year, which are really many and the same stories from almost all players. Less than half have received their withdrawals to their OWN ACCOUNT. Also, the withdrawal history shows the status when a withdrawal has been canceled, it shows the status "processed" many times. Will casino guru help with this in any way - I don't know?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I haven't received any withdrawals so far, my account has been confirmed, and I haven't played with the bonus money. It was my own money, "raw deposit".

Dear juspe69,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello juspe69,

I am sorry to hear about your troubles. I am Hadi and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Hadi

Okay, the casino has completely stopped communicating with me.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The problem was not solved. I gambled the money back after losing my nerve, at the same time I asked to close the accounts to their companies. Really inferior casino. I do not recommend it to anyone.

Dear juspe69,

I have tried to contact the casino multiple times but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will now mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

I would also like to advise you to contact the Curaçao Gaming Control Board Licensing Authority and submit a complaint through their official email at complaints@cga.cw

While this authority states that they are not able to mediate complaints between players and operators, it is still worth a shot, as receiving a higher amount of complaints could prompt them to take regulatory action or increase oversight of the operator involved.

Please make sure to include the name of the casino's operator in your complaint, as missing this information may result in the complaint being considered inapplicable. The Gaming Authority has more options and tools to assist players.

You can find more information on how to properly submit a complaint to the regulator at https://casino.guru/submitting-complaints-to-regulators.

Please let me know if you need help with submitting the complaint or if you receive a response from the regulator by emailing me at hadi.a@casino.guru