The player from Finland faces a dispute with Svenplay regarding the confiscation of his winnings after he deposited 1500€ and grew his balance to 4900€. The casino canceled his withdrawal and only returned 100€, citing "bonus abuse" without providing concrete evidence or a clear explanation despite his requests for clarification.
Svenplay Casino - Player’s winnings have been confiscated.
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Svenplay Casino
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5 days ago
Translation
I have a dispute with the betting company Svenplay regarding the confiscation of my winnings.
I deposited a total of about 3 x 500 € (total 1500e) and used the bonuses offered by the site. I played normally and the balance grew to 4900 euros. When I requested a withdrawal, the company canceled it and removed the entire amount from my account, returning only 100 €.
The company claims that I violated the terms of service regarding "bonus abuse", but has not provided any concrete explanation or evidence to support their claims, despite my repeated requests.
I have only used one account, my own funds, and have not participated in any prohibited activities. My gaming has been normal.
I feel that the company has applied its terms and conditions unfairly and without transparency, especially after I won a larger amount.
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2 days ago
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2 days ago
Dear Mapo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the confiscation of your winnings from Svenplay.
To better understand your situation and assist you effectively, could you please answer the following questions?
- What specific terms of service does Svenplay refer to regarding "bonus abuse"?
- Can you provide details about the bonuses you utilized during your gameplay (links or screenshots)?
- When did you request the withdrawal, and how did the company respond to that request?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petra
