The player from Germany deposited €100 and received a 200% bonus with x20 wagering requirements, converting it to nearly €8000. He later discovered a hidden policy limiting bonus payouts to €300 and that his winnings expired after 7 days, despite having verified his account. He claims this lack of transparency and subsequent cancellation of his funds constitutes fraud.
Svenbet Casino - Player's winnings have been confiscated.
Opened
Current status
Waiting for player to reply
2d 19h 41m 2s
Svenbet Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
6 days ago
Translation
Hello, I deposited 100 euros there and played with a 200% bonus with x20 wagering requirements, which I converted, resulting in a balance of almost 8000 real money. This amount disappeared briefly, then reappeared, and then suddenly dropped back down to only 300 euros.
Anyway, I was told that this casino had a policy that all their bonus offers had a maximum payout of €300, which wasn't mentioned in the casino's terms and conditions. With this money, I bought and bought free spins until I eventually had €3000 of real money in my account. I was then assured via chat that I should verify my account before I could withdraw. I successfully verified my account, but then received an email stating that my money had been correctly canceled because all winnings expire after 7 days, and apparently some terms and conditions hadn't been met. So...
- I find it strange that supposedly the maximum payout is €300, even though there's no mention of it.
- And 2. why does money I won with real money expire?
I understand the most colorful part here.
If I have any questions, I would send screenshots of the live chats.
To me, that's blatant fraud….
Automatic translation:
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4 days ago
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4 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Bonus T&Cs and I found this:
1.2 Maximum winnings from any Deposit Bonus offer depends on the percentage (%) of the deposit offer and it is as follows:
a) 200% and above Bonus threshold, are limited to x3 times the initial deposit amount.
b) 150%-199% Bonus threshold, are limited to x6 times the initial deposit amount.
c) 120%-149% threshold, are limited to x8 times the initial deposit amount.
d) 100%-119% threshold, are limited to x10 times the initial deposit amount.
e) 25%-99% threshold, are limited to x12 times the initial deposit amount.
Any winnings above these limits will be forfeited.
Sadly, there is not much I can do to support your case at this time, especially when the casino shares all the relevant information on the website. Casinos try to design their bonuses to be as attractive as possible, and setting a maximum cash out limit for bonus winnings is very common. Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
Best regards,
Attila
