Suprabets Casino - Player’s account has been closed without notice.

Suprabets.com suddenly shut down their website without any prior notice and stole my money. I had a balance of €1,400 which I deposited and fairly won. They refused to process my withdrawal and closed the platform completely.

This is a clear scam. The company behind it is LuxGame Ltd, allegedly licensed in Comoros, but in reality they have disappeared and left many customers with huge losses.

I have reported this fraud to the police, European authorities, and consumer protection organizations. I strongly recommend that everyone stay away from this site and any related brands.

If you have also been a victim, please file official complaints and share your experience publicly so these scammers can be held accountable.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

When was the last time you successfully logged into your casino account?

Have you received any emails from the casino informing you of their closure?

Has the casino informed you that you would not receive your winnings, and that your entire balance would be confiscated?

Did you pass the full KYC verification?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I ve passed the KYC verification, Ive logged in last on february 2025, they didnt give any withdraw even 20 usdt on cryptowallet and the casino didnt inform anything. They just closed the site and run away with all winnings from all. Other people lost thousands.

What types of games did you play?

Please forward me all the communication between you and the casino regarding your rejected withdrawal request at [email protected], or post screenshots here.

Dear Tuvenoi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.