The player from Romania has their account at Superbet closed and 3,142 RON confiscated without a clear reason provided by the operator. Despite submitting to KYC verification and filing a complaint with the Romanian National Gambling Office, the player remains without access to their funds and seeks assistance in mediating the dispute.
Superbet Casino RO - Player’s account is closed and winnings are confiscated.
Opened
Current status
Waiting for player to reply
6d 12h 55m 3s
Superbet Casino RO
Safety Index 8.9 HighCase summary
Discussion
Public
Public
11 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
11 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Superbet Casino RO.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
