The player from Romania files a complaint against Superbet for closing her account and withholding funds, citing allegations of providing false information without specifics or evidence. Despite completing identity verification, she has not received clarity on her account balance or the status of her funds.
Superbet Casino RO - Player’s account has been closed and funds confiscated.
Opened
Current status
Waiting for player to reply
6d 7h 58m 57s
Superbet Casino RO
Safety Index 8.9 HighCase summary
Discussion
Public
Public
16 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
16 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did you pass the verification before you lost access to the account?
- Is there a chance that you may have entered incorrect information during the registration process?
- Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
