The player from North Rhine-Westphalia had requested a withdrawal multiple times over the past two weeks, but each attempt had failed. The Complaints Team found that the casino had a No Reaction Policy towards withdrawal issues and had not responded to multiple attempts to negotiate. Due to the player's lack of response to the team's inquiries and requests for further information, the complaint investigation was closed at that time. The player was informed that the complaint could be reopened if he chose to resume communication.
Superb Casino - Player's withdrawal requests are delayed.
Closed
Our verdict
Player stopped responding
Amount: €100
Superb Casino
Safety Index:Very lowCase summary
Discussion
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3 weeks ago
Translation
Hello,
I've already requested a payout three or four times. So far, it's always failed.
Automatic translation:
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3 weeks ago
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3 weeks ago
Dear jimenezestaras,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please share your communication with the casino, from your attempts to resolve the issue, and a screenshot of your current pending payout request? Send the information to my email at tomas@casino.guru
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
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2 weeks ago
Dear jimenezestaras,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
