The player from Alberta had a pending withdrawal that exceeded the promised three business days, now taking over two weeks. He received repetitive responses without action and claimed that the casino requested the removal of a negative review in exchange for a prompt payment, which he considered blackmail. The issue remained unresolved due to a lack of response from the player to the Complaints Team's inquiries, leading to the closure of the complaint. We remained available to assist if the player chose to reopen the matter in the future.
SUPABETS Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: C$750
SUPABETS Casino
Safety Index:Below averageCase summary
Discussion
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9 months ago
I signed up. I have a current withdrawal with them their terms and conditions stay within three business days. It has currently been over two full weeks and I only get the same response that I need to rest assured they’ll pay me my money, but they never do anything there’s never any action. I have a screenshot where they asked me to remove a bad review and they give me the money back right away Basically blackmailing me.
They refuse to pay me
Public
Public
9 months ago
Dear trevor0,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with SUPABETS Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Public
Public
9 months ago
Dear trevor0,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
9 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
