SupaBet Casino - Withdrawal of player's winnings has been delayed.

I won NZD 1100, I am classed as a VIP, LEVEL 5. I was awarded 200 to play with.

I won over 2k

Theres been about 5 canceled withdrawals on Supbet end, it is not my bank, each time I play a little more. The last withdrawal was 1100.

While it was pending payout I had complained. I received an email from Vip manager saying here is a bonus and she'd also talked to her manager about increasing my odds at winning more. I played it and it awarded me 45 bonus. At the same time supabet canceled my withdrawal.

I could not withdrawal the 1100 NZD because of an active bonus. I had to eager x45 or cancel. If I canceled bonus I'd lose.

This is so deceitful and id like my winnings. Please help!

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Dear Tashnz23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They keep canceling my withdrawals I need support. Please read my complaint about how deceitful it was. I can no longer access my withdrawal

 I would like to clarify that my complaint is not about a routine processing delay.

My concern is the repeated cancellation of valid withdrawal requests and the application of new wagering conditions after a withdrawal had already been initiated.

In this case, I requested a withdrawal before any bonus was offered. While that withdrawal was pending, I deposited $60 and was presented with a $45 bonus, which I accepted after making a further deposit. The withdrawal of 1100NZD was not cancelled at the point of accepting the bonus, but only after gameplay had occurred, at which time a 45× wagering requirement was applied to my balance. This had the effect of re-locking funds that had already been submitted for withdrawal.

Additionally, this is not an isolated incident. I previously withdrew winnings of over $2,000, and the withdrawal was cancelled multiple times with the explanation that it may be related to my bank. My bank in New Zealand has confirmed that it does not block or reject incoming casino payments, meaning these cancellations occurred on the casino’s side.

Because of this pattern, I believe the issue concerns fairness and transparency rather than normal processing time. Offering a bonus during a pending withdrawal, then cancelling the withdrawal only after gameplay and applying new wagering requirements, creates a situation where previously withdrawable funds become restricted.

I respectfully request a full review of these practices and assistance in securing the release of my legitimate winnings. I have tried to attach Gmail copies of my winnings, and a thread and timeline of cancelations, as well as assurance I will have my funds deposited.

My $1,100 withdrawal was requested before any bonus was accepted.

The casino later cancelled the withdrawal and applied bonus wagering to already-withdrawable funds, which I believe is unfair practice.

They have removed the bonus that locked my 1100 withdrawal, it is now pending withdrawal

Will wait to see what happens before I click the resolve issue button

The casino have cancelled my withdrawal again, I have emailed again asking why. No response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tashnz23,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla