The player from Germany has been waiting for a withdrawal for over two weeks after his VIP status dropped, limiting his payouts to three amounts of €500 each. Despite having over €10,000 in his account, he has not received his payouts since February 8th and feels frustrated with the delay.
SupaBet Casino - Player's withdrawal is delayed.
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Waiting for Casino Guru to reply
4d 13h 39m 34s
SupaBet Casino
Safety Index:HighCase summary
Discussion
Public
Public
6 days ago
Translation
Hello dear team,
I registered on the site on January 17, 2026.
The payouts worked until February 8th, and I received €6600 by then.
Unfortunately, my VIP status has dropped from 3 to 1, and therefore I can only make 3 payouts of €500 each.
I've been waiting for a payout since February 8th, 9th, and 10th, and I still have over €10,000 in my account. It's really annoying to wait so long, so I'm not playing on that site at the moment. When I inquired, I was told that everything was fine with the payouts and that it was taking longer for all players.
No money was earned from bonuses.
KYC was not necessary.
Please help.
Automatic translation:
Public
Public
3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share screenshots of your recent payout history?
- Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
