SupaBet Casino - Player's withdrawal is delayed.

Hallo liebes Team,

ich habe mich am 17.01.2026 auf der Seite registriert.

Bis zum 08.02 haben die Auszahlungen funkioniert und habe bis dahin 6600€ ausgezahlt bekommen.

Leider bin ich von ViP 3 auf 1 gesunken und kann daher nur 3 Auszahlungen a 500€ auszahlen.

Seit 08.,09. und 10.02. warte ich auf Auszahlung und habe immer noch über 10k drauf. Es ist wirklich nervig, solange zu warten und daher spiele ich im Moment nicht auf dieser Seite. Auf Nachfrage bekam ich die Nachricht, dass mit den Auszahlungen alles in Ordnung sei und es bei allen Spielern länger dauert.

Geld wurde nicht aus Bonussen erzielt.

KYC war nicht notwendig.

Bitte um Hilfe.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share screenshots of your recent payout history?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hallo Tomas,

ich habe dir gerade alle Details per Mail zugesendet.

vielen Dank schonmal im Voraus.

Ich habe nun endlich heute 1500€ ausgezahlt bekommen.

Ich hab heute die nächste Auszahlung vorgenommen und werde die nächsten 2 Tage wieder auszahlen.

mal schauen wie lange es diesmal dauert.

Ich halte euch auf den Laufenden.

Dear Sheldon,

Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful.

Please keep me informed about any further developments.

Dear Sheldon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hallo,

ich warte seit dem 04.03. auf die Auszahlungen.

Das ist echt nervig.

die letzten haben fast ein Monat gedauert.

Am 21.03 wären die 14Tage vorbei.

Kannst du dann bitte nachhaken?

Liebe Grüße

Ah sry, hab mich vertan.

Gestern waren die 14 Tage vorbei.

Ich bitte um Klärung.

Hello Sheldon,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Sheldon,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Sheldon,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from SupaBet Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear SupaBet Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Hallo,

schonmal vielen Dank fürs Kümmern.

leider immer noch kein Geldeingang.

Dear Player,

Thank you for contacting us.

Please be advised that the relevant department is currently reviewing your case.

Rest assured that we will notify you promptly once there is an update.

Kind regards,

Supabet Casino Team

Dear Player,

We are pleased to inform you that your withdrawal requests has been processed, and completed today.

Please note, however, that depending on the payment method used and your bank's processing times, it may take 3 to 5 working days for the funds to appear in your account.

Your latest submission has been forwarded to the relevant department for processing.

Thank you for your patience and understanding.

Kind regards,

Supabet Casino Team

Danke, 1500€ sind angekommen.

Es hat jetzt einen Monat gedauert.

Ich hoffe die nächsten Auszahlungen gehen schneller.

Dear Player,

Rest assured that we have forwarded them to the relevant team to be processed. We will notify you as soon as there is an update.

Thank you for your cooperation.

Kind regards,

Supabet Casino Team

Hello everyone,

Thank you, SupaBet Casino, for the update and for processing the withdrawal. Your assistance is appreciated.

Dear Sheldon,

I’m glad to hear that the €1,500 has arrived. Please keep me informed once the next payouts are received.

Wunderbar vielen Dank.

Bis jetzt sind 3500€ angekommen.

Heute habe ich wieder eine getätigt und die nächsten beiden Tage wieder.

Das ging jetzt wirklich sehr schnell, obwohl Ostern war.

Hoffe, das geht jetzt immer so schnell.

ich halte euch auf den Laufenden.

Hello Sheldon,

Thank you for the update and for keeping me informed. I’m glad to hear that everything is going smoothly so far.

You don’t need to update after every €500 - a quick update after each €1,500 withdrawn is perfectly fine.

Dear Sheldon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Player,

Please be advised that your last withdrawal request from 15 Apr, was unfortunately cancelled by our automated system.

We kindly request that you resubmit your withdrawal using an alternative bank account, ensuring the account is held in your own name.

Kind regards,

Supabet Casino Team

Hello everyone,

thank you, SupaBet Casino, for the update.

Dear Sheldon,

please follow the casino’s instructions and submit a new withdrawal request using an alternative bank account in your own name.

Let me know once you’ve done that and keep me updated on the progress.

Thank you.

Dear Player,

We would like to provide an update on your withdrawal requests.

According to the data on your account, the last two withdrawal requests, made on 21 and 22 April respectively, were unfortunately cancelled by you. There are currently no new withdrawal requests.

Kind regards,

Supabet Casino Team

Hello everyone,

Dear SupaBet Casino,

thank you for the update.

Dear Sheldon,

could you please confirm whether all your withdrawals have now been successfully processed and received? If everything is settled, I will proceed with closing the complaint.

Please let me know.

Hello Everyone,

Based on the developments, it seems that the issue may already be resolved. However, since the complaint was submitted by the player, we believe it’s only right to mark it as resolved only after we receive their confirmation.

Without that confirmation, we’re closing the case as rejected for now.

If the player returns with an update or still needs assistance, they can reopen the complaint at any time — and we’ll be ready to help.

Samuel

Casino Guru