The player from Germany had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team noted that the player had not received the payout after 10 days and had requested involvement from the casino's team. The issue was being addressed, and the player had been advised to continue with a newer complaint thread for efficient assistance.
SupaBet Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Other
Amount: €3,500
SupaBet Casino
Safety Index:HighCase summary
Discussion
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5 months ago
Translation
Dear CasinoGuru Team,
I am contacting you because I currently have a problem with the provider Supabet.
I won a total of €3,500 there and initially wanted to withdraw €1,500. Since the maximum withdrawal limit is €500 per withdrawal, I requested three withdrawals. According to Supabet, these should be processed within three business days. However, today is already the fourth business day and nothing has happened.
I've tried contacting customer support several times, unfortunately without success. I also saw on your site that a similar case has already been reported.
Therefore, I would like to ask you to involve the provider in my case so that the payout can hopefully be processed more quickly.
Thank you in advance for your support!
Automatic translation:
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5 months ago
Dear player,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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5 months ago
TranslationThank you for your reply!
I can understand this, but I can assure him that I will not get the money before they involve the provider.
This was the same problem with the other case on the page.
Please do this for me.
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5 months ago
TranslationPlease help me. I still haven't received a payout. It's been 10 days since I promised. 3
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5 months ago
Dear player,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
