The player from Germany, a Level 5 VIP at Supabet1, is facing an issue where €703.97 was marked as real money in his account after a lengthy session but later deleted due to an expired bonus. Despite providing proof and requesting correction, his VIP manager refuses to address the error.
SupaBet Casino - Player’s funds are confiscated after bonus expiration.
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Waiting for player to reply
6d 22h 26m 36s
SupaBet Casino
Safety Index:HighCase summary
Discussion
Public
Public
21 hours ago
Translation
I am a Level 5 VIP player at Supabet1. On April 18, 2026, I deposited €95 and used the "CRM Global 55upto125Dep20" bonus. After an intensive session of over 19 hours, my balance was officially converted into real money by the system on April 19, 2026, at 7:24:54 PM.
Proof: My payment history shows the booking ID [ENTER YOUR ID HERE] for €703.97 with the status "Real Money".
Nevertheless, this amount was later deleted with the explanation that the bonus had expired. Since the system already showed the money as real money at the time of deletion, this is a technical error. Real money is not subject to bonus timers. My VIP manager refuses to correct the error, even though the booking ID confirms the real money status. I demand a refund of €703.97.
Automatic translation:
Public
Public
1 hour ago
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Public
Public
1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Was the bonus you activated a casino bonus or a sports bonus?
- What games did you play while the bonus was active?
- Were you able to see any progress bar indicating how much of the wagering requirement had been completed?
- Did you receive any notification confirming that the bonus had been successfully wagered?
- Could you please send me a screenshot of your bonus history from your casino profile?
- Have you experienced similar issues with bonuses at this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
