SupaBet Casino - Pelaajan varat takavarikoidaan bonuksen vanhenemisen jälkeen.

I am a Level 5 VIP player at Supabet1. On April 18, 2026, I deposited €95 and used the "CRM Global 55upto125Dep20" bonus. After an intensive session of over 19 hours, my balance was officially converted into real money by the system on April 19, 2026, at 7:24:54 PM.

Proof: My payment history shows the booking ID [ENTER YOUR ID HERE] for €703.97 with the status "Real Money".

Nevertheless, this amount was later deleted with the explanation that the bonus had expired. Since the system already showed the money as real money at the time of deletion, this is a technical error. Real money is not subject to bonus timers. My VIP manager refuses to correct the error, even though the booking ID confirms the real money status. I demand a refund of €703.97.

Ich bin ein Level-5-VIP-Spieler bei Supabet1. Am 18.04.2026 habe ich 95 € eingezahlt und den Bonus „CRM Global 55upto125Dep20" genutzt. Nach einer intensiven Sitzung von über 19 Stunden wurde mein Guthaben am 19.04.2026 um 19:24:54 Uhr vom System offiziell in Echtgeld umgewandelt.

Beweis: Mein Zahlungsverlauf zeigt die Buchungs-ID [DEINE ID HIER EINTRAGEN]über 703,97 € mit dem Status „Real Money".

Trotzdem wurde dieser Betrag später gelöscht mit der Begründung, der Bonus sei abgelaufen. Da das Geld zum Zeitpunkt der Löschung laut System bereits Echtgeld war, ist dies ein technischer Fehler. Echtgeld unterliegt keinen Bonus-Timern. Mein VIP-Manager weigert sich, den Fehler zu korrigieren, obwohl die Buchungs-ID den Echtgeld-Status belegt. Ich fordere die Wiedergutschrift von 703,97 €.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Was the bonus you activated a casino bonus or a sports bonus?
• What games did you play while the bonus was active?
• Were you able to see any progress bar indicating how much of the wagering requirement had been completed?
• Did you receive any notification confirming that the bonus had been successfully wagered?
• Could you please send me a screenshot of your bonus history from your casino profile?
• Have you experienced similar issues with bonuses at this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika