SupaBet Casino - Player’s deposit has not been processed.

Deposits via Interac.

email confirmation, payment was accepted and sent to merchant.

the use paydirect as the middleman.

never got the funds.

customer service want nothing to do with me.

i have the deposit confirmation info from pay direct. I sent everything to supabet. They won’t even answer my emails.

Dear Mcgee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. If the money got lost during the transaction, it’s going to take some time before it’s credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted the payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Paydirect (the middleman) was contacted many times . They did their investigation. They confirm that the funds have 100% been deposited to the merchant (supabet) .

they confirmed that it was no longer their problem, and to deal with the merchant.

they then gave me the appropriate information, involving specific numbers to show customer service at supabet. They (paydirect) said with those numbers, supabet can find the deposit. And then they wished me luck.

supabet customer service do nothing to help.

live chat has annoying delays between messages. They have only responded that my deposits was declined. And then when I give further information, or ask specific questions, they stop answering me.

I wrote 3 emails to the support email. I posted all the appropriate information, screen shots of confrontation emails etc.

I have gotten zero response.

bottom line, my bank said the money was successfully deposited and can’t help me.

paydirect confirms the money is successfully deposited to supabet and can’t help me.

supabet is doing NOTHING to help me besides repeating "the deposit attempt you made was declined."

absolute nonsense this gaming site.

I have never experienced such incompetence.

It’s was the 3rd deposit using the same Interac method.

Thank you very much for your reply, Mcgee. Could you please forward all the relevant communication between you and the payment provider to [email protected]? Alternatively, you can post it here. Also, please send me all the communication you had with the casino support. Thank you in advance.

I managed to get a supervisor at pay direct to contact the merchant using their email. Pay direct C.C’d me in the correspondence.

the merchant within 30 minutes responded and credited my account.

i swiftly withdrew my deposit and self excluded from their service.

i still haven’t received any form of communication from them (the merchant). The issue is now resolved. I do however think supabet casino is shady at best.

very poor customer service. Nobody should be using their platform.

I thank you for you help in all of this.

regards.

Dear Mcgee,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru