The player from Hungary is facing a delayed withdrawal of 20,000 HUF at StoneVegas Casino, with the request stuck at "Under Review" for 11 days, despite a 3-day processing promise. The casino has acknowledged their internal delays but the status has not changed.
StoneVegas Casino - Player's withdrawal is significantly delayed.
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Waiting for Casino Guru to reply
6d 23h 13m 40s
StoneVegas Casino
Safety Index 7.1 Above averageCase summary
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55 minutes ago
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55 minutes ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
