StoneVegas Casino - Player requests account blocking due to addiction.

Sehr geehrte Damen und Herren

Nach dem ich leider meine alte Email benutzt habe habe ich leider kein Zugriff mehr auf die Email Adresse

Nu habe ich das casino angeschrieben wegen Spiel sucht und Email Änderungen

Leider ohne Ergebnis habe das casino am 16.09.2025 angeschrieben das ich süchtig bin und mein Account sofort sperren soll leider ohne Ergebnisse bitte um eure Unterstützung

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with StoneVegas Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you contacted the email provider and attempted to restore access to your old address? With what result?
• Did you previously register an account using your usual email address in this particular casino?
• Have you tried contacting the casino via live chat? With what result?
• When was the last time the casino allowed you to deposit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear besarion,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas

We’ve reopened this complaint at the request of besarion. We would like to allow this case one more chance to be resolved and help both parties involved reach a satisfactory conclusion.

Player's message:

Dear Sir or Madam,

Unfortunately, my account has been reactivated and I have lost 240 euros. I would appreciate your assistance.

Yours faithfully, Beteev

Dear besarion,

Is your player's account accessible to you?

What were the circumstances under which your account was reopened?

Have you saved any relevant communication with the casino, including the casino's responses? Please share this communication as evidence with me at tomas@casino.guru

Have you asked the casino for a refund due to failed player protection? With what result?

Looking forward to your reply.