Stellar Spins Casino - Player's withdrawal has been reversed.

Date: 9 May 2026

Player Name: Amy

Account Email: a********.com

Casino: Stellar Spins

Casino Website: stellarspins.ai

License: Curaçao Gaming Control Board

To the Casino Guru Complaints Team,

I am writing to formally lodge a complaint against Stellar Spins casino regarding the unauthorised reversal of my withdrawal, the provision of consistently contradictory information by multiple support agents, the refusal to escalate my complaint, and the systematic obstruction of legitimate withdrawal methods available to me as a player.

I am a verified player at Stellar Spins and have held an active account for approximately eight years. I have a legitimate, verified account in good standing with a documented deposit and transaction history.

I received contradictory and inaccurate information from multiple support agents

My request to escalate to a supervisor was refused without explanation

Legitimate withdrawal methods were systematically blocked without valid or consistent explanation

My bank has confirmed no issues exist on their end regarding Visa withdrawals

Support agents were unable or unwilling to provide any error codes or documentation to support their claims

I was subjected to disrespectful communication from a support agent

Evidence Available:

That Stellar Spins provide a formal written explanation for why my original $3,000 withdrawal was reversed without my consent

That Stellar Spins be held accountable for the conduct of their support agents and the systematic obstruction of legitimate withdrawal requests

I trust that Casino Guru will assist in mediating this matter fairly

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Stay safe.

Dear Aimes,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Regarding the notion that the payout was reversed in the first place without your consent, we are unable to act upon this fact alone, since, based on your explanation, you were able to request a new payout. There might be genuine, valid reasons for this casino action; and we don't penalize the practice.

Thank you in advance for your patience and understanding.

Best regards,

Tomas