I requested a withdrawal of funds won playing Baccarat and slots, but my account was locked and the funds were frozen; I was unilaterally informed that the money was being held and could not be used. Although I had completed account verification and was awaiting the payout after submitting the request, my account was unilaterally frozen due to alleged violations I had no knowledge of. When I contacted support to ask for details, they refused to provide an answer; my funds have been unjustly withheld, and I am now unable to log in to my account.
I requested a withdrawal of funds won playing Baccarat and slots, but my account was locked and the funds were frozen; I was unilaterally informed that the money was being held and could not be used. Although I had completed account verification and was awaiting the payout after submitting the request, my account was unilaterally frozen due to alleged violations I had no knowledge of. When I contacted support to ask for details, they refused to provide an answer; my funds have been unjustly withheld, and I am now unable to log in to my account.