HomeComplaintsStealthBet Casino - Player’s funds have been confiscated due to account lock.

StealthBet Casino - Player’s funds have been confiscated due to account lock.

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Current status

Waiting for Casino Guru to reply

6d 12h 15m 42s

StealthBet Casino
Safety Index 5.4 Below average

Case summary

The player from Japan has had his account locked, resulting in the freezing of his winnings after he requested a withdrawal. Despite completing account verification, he is unaware of any alleged violations leading to this action, and customer support has refused to provide details.

Public
Public
3 days ago

I requested a withdrawal of funds won playing Baccarat and slots, but my account was locked and the funds were frozen; I was unilaterally informed that the money was being held and could not be used. Although I had completed account verification and was awaiting the payout after submitting the request, my account was unilaterally frozen due to alleged violations I had no knowledge of. When I contacted support to ask for details, they refused to provide an answer; my funds have been unjustly withheld, and I am now unable to log in to my account.

Public
Public
13 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Public
Public
13 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with StealthBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Did you achieve your current balance with the help of a bonus? Which one?
  • Could you please list which documents the casino requested during the verification process?
  • Have you made any previous deposits and payouts?
  • Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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Waiting for approval
11 hours ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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