Starzino Casino - Player's withdrawal is delayed and unprocessed.

My €1,600 withdrawal was returned to Starzino (after I confirmed if it was possible with starzino) by my crypto exchange (Coinmerce) due to the Travel Rule. Coinmerce confirmed the return with TXID and written proof. I provided all evidence to the casino, but Starzino refuses to credit the funds back to my account. They keep delaying, giving inconsistent answers, and will not disclose their payment provider. The money clearly returned to them, but they have held it for weeks. I request mediation so Starzino returns my €1,600.

Ticket ID: H48I96

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Starzino Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible? Can you log in?
• Is your player's account verified?
• Could you please share with me your communication with the casino regarding refusing to acknowledge the return of the funds? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas