StarGames Casino - Player demands a refund for suspicious account activity.

Sehr geehrte Damen und Herren, ich habe mit erschrecken festgestellt das eine Menge Geld von meinem Konto weg ist. Nun ist die Klärung da und ich fordere eine sofortige Rückzahlung. Wie kann es sein das die einzahlungen von meinem Konto abbuchen obwohl die registrierte Person eine Frau ist. Sie sind doch verpflichtet Einzahlungen abzugleichen und wenn das Spielerkonto auf eine Frau läuft, können sie doch nicht Einzahlungen von einem Konto gutschreiben das auf einen Mann läuft.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with StarGames Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify whether you registered with accurate personal information?
• Is your player's account verified? When was it verified? Which documents were requested from you during the verification process?
• Have you deposited into your player's account using deposit methods in your name exclusively?
• What was the justification you received from the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas