Starda Casino - Player's withdrawal is denied over disputed wagers.

Levantamento bloqueado.

Contactei o suporte e o operador disse que o meu wager estava completo e que poderia levantar o dinheiro.

Após o levantamento ter sido negado, voltei a contactar e disseram que tinha apostas pendentes em duas slots.

Enviei dois screen shots a demonstrar que nao tinha.

Já lá vão dois dias e dizem sempre que estão a investigar e que me contactam por email.

Dear rxkingpro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you were playing with or without an active bonus?
• Have you purchased any bonus features while playing?

If there’s any relevant communication, please forward it to [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Boa noite

Não foi usado qualquer bónus e não foi comprado qualquer bónus também.

Solved by the casino.

thanks for your support

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, rxkingpro, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru