The player from Azerbaijan reports a problem with a deposit of 10,025 KZT made to Starda Casino, which has not been credited to his casino balance despite being deducted from his bank account. He has contacted customer support multiple times but has not received a resolution or estimated time for the issue to be fixed.
Starda Casino - Player’s deposit has been delayed.
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Current status
Waiting for player to reply
29d 23h 9m 0s
Starda Casino
Safety Index 8.0 HighCase summary
Discussion
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5 hours ago
Dear Casino Guru Team,
I would like to file a complaint against Starda Casino.
On [date], I made a deposit of 10,025 KZT to my casino account. The money was successfully deducted from my bank account, but the deposit has never been credited to my casino balance.
I contacted the casino's customer support several times. They acknowledged that the issue had been forwarded to the relevant department, but they keep asking me to wait for several days without providing any solution or estimated resolution time. My funds are still missing.
I believe this situation is unfair, and I kindly ask Casino Guru to investigate this matter and help me recover my deposit or ensure that it is credited to my casino account as soon as possible.
I can provide proof of payment, screenshots of the transaction, and my conversations with customer support if required.
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51 minutes ago
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51 minutes ago
Dear Assassin-43227,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
