The player from Azerbaijan reported a problem with a deposit of 10,025 KZT made to Starda Casino, which had not been credited to his casino balance despite being deducted from his bank account. He had contacted customer support multiple times but had not received a resolution or estimated time for the issue to be fixed. We advised him to contact his payment provider for an investigation, as the casino’s ability to intervene was limited in such cases and the process could take up to a month. The complaint was then marked as resolved after he confirmed that the issue had been fixed.
Starda Casino - Player’s deposit has been delayed.
Resolved
Our verdict
Case closed
Amount: 10,025 ман
Starda Casino
Safety Index 8.0 HighCase summary
Discussion
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3 weeks ago
Dear Casino Guru Team,
I would like to file a complaint against Starda Casino.
On [date], I made a deposit of 10,025 KZT to my casino account. The money was successfully deducted from my bank account, but the deposit has never been credited to my casino balance.
I contacted the casino's customer support several times. They acknowledged that the issue had been forwarded to the relevant department, but they keep asking me to wait for several days without providing any solution or estimated resolution time. My funds are still missing.
I believe this situation is unfair, and I kindly ask Casino Guru to investigate this matter and help me recover my deposit or ensure that it is credited to my casino account as soon as possible.
I can provide proof of payment, screenshots of the transaction, and my conversations with customer support if required.
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3 weeks ago
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3 weeks ago
Dear Assassin-43227,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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4 days ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Assassin-43227,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
