StakeMania Casino - Player's winnings have been confiscated.

I am disputing StakeMania Casino’s confiscation of DKK 68,707.80 from my account in connection with the Rewards Calendar/Rakeback promotion.

On 2 August 2026, I made a DKK 1,004.53 ETH deposit. My account history explicitly identifies this transaction as "Bonus: No". This was therefore a real-money deposit and not a bonus deposit.

The Rakeback rewards I subsequently claimed had been accumulated from gameplay on previous days. They were not generated by my DKK 1,004.53 deposit itself. The amounts were relatively small compared with the DKK 68,707.80 balance later confiscated.

During this period, funds from my cash balance were held in the casino’s Vault, while previously accumulated Rakeback rewards were claimed separately and wagered and lost. There may have been some overlap in timing between claiming Rakeback and having cash funds in the account, which is why I believe the exact timing and applicability of the promotional restriction should be established from the casino’s records.

The relevant Rewards Calendar terms state:

"If a player participates in the Rewards Calendar, the maximum bet is €5."

The promotion also states that a 1x wagering requirement applies to the Rakeback reward.

StakeMania subsequently reviewed my gameplay and confiscated DKK 68,707.80, claiming that I had breached the €5 maximum-bet rule.

The central issue is the duration and scope of this €5 restriction.

The terms state the €5 maximum bet, but I have not found a clear provision explaining when the restriction starts and, most importantly, when it ends. The promotion specifies a 1x wagering requirement, but I have not found any provision stating that the €5 maximum-bet restriction continues after the applicable wagering requirement has been completed.

I believe this distinction is particularly important in my case. The Rakeback rewards were generated from previous gameplay, while my DKK 1,004.53 deposit was explicitly recorded as "Bonus: No". The subsequent balance that StakeMania confiscated was therefore not simply a bonus balance.

If StakeMania intended the €5 restriction to continue beyond completion of the wagering requirement, I believe this should have been clearly and explicitly stated in the applicable terms. The wording "If a player participates in the Rewards Calendar" does not clearly define the duration or scope of such a restriction.

The €5 restriction is also presented in the separate Rewards Calendar/Rakeback terms rather than the general Terms and Conditions. I believe it is relevant to assess whether the restriction was sufficiently clear, particularly regarding how long it remained applicable.

I have played at StakeMania on numerous previous occasions without this maximum-bet rule being raised as an issue, including when I lost or won considerably smaller amounts. While this alone does not prove selective enforcement, I believe it is relevant when assessing how the rule was applied in my case.

I am not disputing that the €5 wording exists. My dispute concerns its interpretation, duration and scope, and whether it provides a sufficient basis for confiscating the entire DKK 68,707.80 balance.

I have already submitted a formal complaint directly to StakeMania under ticket XHM-BEJMH-976, together with the documentation available to me, and requested a substantive explanation of the basis for the confiscation.

I have provided Casino Guru with the relevant screenshots, transaction information, promotional terms and correspondence available to me. I would ask Casino Guru to review this documentation and assess whether StakeMania’s interpretation of the €5 maximum-bet rule is justified by the terms presented to me.

If StakeMania relies on additional terms, versions of the terms, gameplay records or other information that was not available to me, I would appreciate it if Casino Guru could ask the casino to provide and explain that information.

In particular, I would appreciate Casino Guru’s assessment of:

whether the €5 maximum-bet restriction clearly applied to the disputed bets;

when the restriction was intended to start and end;

whether it continued to apply after completion of the applicable 1x wagering requirement;

whether it could reasonably apply to subsequent gameplay involving a balance originating from my own non-bonus deposit and real-money gameplay; and

whether the terms provide a sufficient basis for confiscating the entire DKK 68,707.80 balance.

I am seeking the return of the full confiscated amount of DKK 68,707.80.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Can you please confirm whether you are participating in the "Rakeback Calendar" promotion available at this casino? If so, can you see anywhere in your casino profile that you are actively participating in this promotion?
• Is there any specific timeframe stated for participation in the Rakeback Calendar? Do you have to opt into the promotion daily, or has it been active automatically since your first deposit?
• When did you first participate in this promotion?
• Have you ever contacted the casino customer support to cancel your participation in the Rakeback Calendar, or have you ever deactivated it yourself?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hi Veronika,

Thank you for looking into my complaint. I have also found two old screenshots of my Rakeback Calendar, which I have attached. They help clarify how the promotion worked.

1. Was I participating in the Rakeback Calendar?

Yes. The Rakeback Calendar was automatically active from my first deposit. There was no daily opt-in required.

2. Was there a specific timeframe for participation?

Not that I was shown. The Rakeback Calendar was automatically active, and there was no option on the website to opt out of or deactivate it.

3. When did I first participate?

I cannot currently verify the exact date of my first participation, because StakeMania's website is currently not allowing me to log in. This does not appear to be specific to my account: the website itself loads, but the login function does not work. I have tested it on different devices and connections, and another person has also experienced the same problem.

The screenshots I found show Rakeback claims from 29 July to 4 August. They also show that the calendar continued afterwards, with amounts shown for 5 and 6 August, although these were not claimed.

4. Did I ever cancel or deactivate the Rakeback Calendar?

No. I never cancelled it, and there was no option available to me to deactivate or opt out of it.

There is one important point I would like to clarify regarding the Rakeback and my later balance.

The Rakeback amounts were relatively small and were wagered and lost. In particular, the approximately DKK 680 Rakeback amount shown for 2 August had already been wagered and lost before I made my separate DKK 1,004.53 cash deposit. That deposit was explicitly recorded as "Bonus: No".

My Rakeback funds and my other funds were also kept separately, with my other funds held in the Vault. There may have been some overlap between Rakeback days and other account activity, so I do not want to overstate this point.

What I believe is important is that the Rakeback rewards were small amounts which were wagered and lost, whereas the balance that was later confiscated was a much larger real-money balance.

The terms mention a 1x wagering requirement, but I could not find clear wording explaining exactly when the €5 maximum-bet restriction starts or ends, or that it continues to apply to subsequent real-money deposits and balances after the relevant Rakeback has been wagered.

Therefore, I believe the key question is: on what contractual basis does StakeMania consider the €5 maximum-bet restriction to have remained applicable to my subsequent real-money deposit and the balance that resulted from it?

I hope this helps clarify the situation. Please let me know if you need anything else from me.

Best regards,

Lars

Please ask the casino via email to provide you with your complete gaming history in Excel format, covering the period from July 29 up to the point when your balance of DKK 68,707.80 was confiscated.

Once you receive the file, kindly forward it to me at veronika.f@casino.guru. We need to review your gameplay to determine whether the casino was justified in applying the cap to your winnings.

Thank you for your cooperation.

Hi Veronika,

I have contacted StakeMania and requested the complete gaming history in Excel format, as you requested.

I also followed up with their support via live chat. They confirmed that my request was received and forwarded to the responsible department, as gaming history requests are handled by a different department.

I have attached a screenshot of their confirmation for reference.

I have not received the gaming history yet, but I will forward it to you immediately once I receive it.

Best regards,

Lars

Dear Sabertooth666666

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika