SSV96 Casino - Player's deposit has been delayed.

"Dude, I'm stuck in a nightmare with this company. I sent them money, got proof it went through, but they're telling me their bank account is locked so they can't even check if they got it, let alone put it in my balance. It's been five days, and they're basically blaming their own bank problems on me. I'm furious."

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful deposits into this casino before?
• Could you please forward the conversation with the casino’s customer support in which they informed you that their bank account is locked to veronika.f@casino.guru?
• Has the casino’s customer support provided any estimated timeframe for when the issue with their bank account should be resolved?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No they keep saying they didnt get the payment

Thank you for your reply.

However, I have not yet received any emails containing your communication with customer support. Please note that, in order for us to properly investigate complaints, we need to collect as much evidence as possible so that we can fully understand the situation and determine the next steps.

If you have already sent the email, could you please double-check whether my email address was entered correctly? It is veronika.f@casino.guru.

Thank you in advance for your cooperation.

Dear AshG,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru