The player from Australia is facing issues depositing money as the casino claims their bank account is locked and cannot verify the transaction. He has proof of the deposit, but after five days, his balance remains unchanged.
SSV96 Casino - Player's deposit has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
5d 2h 21m 7s
SSV96 Casino
Safety Index:Very lowCase summary
Discussion
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Public
6 days ago
"Dude, I'm stuck in a nightmare with this company. I sent them money, got proof it went through, but they're telling me their bank account is locked so they can't even check if they got it, let alone put it in my balance. It's been five days, and they're basically blaming their own bank problems on me. I'm furious."
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful deposits into this casino before?
- Could you please forward the conversation with the casino’s customer support in which they informed you that their bank account is locked to veronika.f@casino.guru?
- Has the casino’s customer support provided any estimated timeframe for when the issue with their bank account should be resolved?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
