The player from Australia reported that the casino had forfeited their credit and closed their account, citing illegal betting without providing a reasonable explanation. They expressed frustration and sought assistance in closing the casino. We requested additional information from the player to clarify the situation and extended the response time to allow for their reply. Due to the player's lack of response, the complaint was closed without further investigation or resolution at that time. The player retained the option to reopen the complaint in the future.
SQueen668 Casino - Player’s account has been closed.
Closed
Our verdict
Player stopped responding
Amount: 20,000 RM
SQueen668 Casino
Safety Index:LowCase summary
Discussion
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1 month ago
its a fucking scam company they forfiet my credit with a no reasonable rules , they straight close my id and tell me illegal betting , pls help me close their company
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear jeff93,
Thank you for reaching out. I understand that this situation is extremely frustrating, and I want to assure you that we take every complaint seriously. However, I must emphasize that aggressive language is not acceptable. We are here to help facilitate a constructive resolution, and we kindly ask that you communicate respectfully so we can effectively assist you.
To clarify your case, could you please provide answers to the following questions:
- When did you last have access to your account before it was closed?
- Were you provided with any documentation or communication explaining the reason for the forfeiture of your credit?
- Has the casino specified which exact terms and conditions you may have breached in relation to your betting activity?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petra
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3 weeks ago
Dear jeff93,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petra
Casino.Guru
